Payment Policy

Last Updated: [12/31/2024]

At Trendcraftid, we are committed to providing a secure and transparent payment process that aligns with our customers’ needs and expectations. This Payment Policy outlines the accepted payment methods, security measures, billing details, and other related terms to ensure that your transactions with us are seamless and trustworthy. By making a purchase on our website, you agree to the practices described in this policy. Please read the following details carefully for a comprehensive understanding of how payments are handled at Trendcraftid.

Accepted Payment Methods

We offer a variety of payment options to provide convenience and flexibility for our customers.

American Express
Apple Pay
Discover
PayPal
Visa (Credit and Debit)
Mastercard (Credit and Debit)

All transactions are processed in USD. If you experience any difficulty with a specific payment method, please contact us for assistance.

Payment Security

Your payment security is our highest priority. All transactions are processed through secure, PCI-compliant gateways to ensure the safety of your financial information. Our website uses state-of-the-art Secure Socket Layer (SSL) encryption to protect sensitive data during transmission. This technology ensures that your payment details, such as card numbers or account information, are encrypted and cannot be intercepted during processing.

We do not store your complete payment details on our servers. Instead, your data is securely managed by trusted third-party payment processors. Regular audits and security checks are conducted to identify and mitigate potential vulnerabilities. In addition, our fraud detection systems are designed to monitor and flag suspicious activity, adding an extra layer of protection to your transactions.

Billing Information

To ensure a smooth payment process, customers must provide accurate and complete billing details during checkout. This includes your full name, billing address, valid payment information, and up-to-date contact details such as your phone number and email address. Inaccurate or incomplete information may result in delays or cancellations of your order.

For first-time buyers or high-value purchases, additional verification steps may be required to confirm your identity and prevent fraudulent transactions. If we are unable to verify the billing information provided, we reserve the right to place your order on hold or cancel it. In such cases, our team will reach out to you promptly to resolve the issue.

Authorization and Verification

When you place an order, your selected payment method will be authorized for the total amount of your purchase. Depending on your financial institution, this authorization may appear as a pending charge on your account. Please note that this does not mean the payment has been deducted but simply held to confirm the transaction.

Once the authorization is successful, the payment will be captured, and your order will proceed to the processing stage. In the event of a failed authorization or declined payment, you will be notified via email, and your order will not be processed until the issue is resolved. Common reasons for payment failure include insufficient funds, incorrect billing details, or technical errors.

Payment Disputes

In the unlikely event of a payment dispute, we encourage you to contact us directly before reaching out to your bank or payment provider. Our team is committed to resolving any issues quickly and efficiently. Please provide your order details, including the order number, payment method, and any relevant documentation, so that we can investigate the matter thoroughly.

If a chargeback is initiated with your bank without prior communication with us, the dispute resolution process may take longer. To avoid delays, we recommend addressing concerns with our support team first. We are here to assist you and ensure your satisfaction with our services.

Cancellations and Refunds

If you wish to cancel an order, please contact us immediately. Orders can only be canceled before they are dispatched for shipping. Once an order has been shipped, cancellations are no longer possible, and the transaction will fall under our Refund Policy.

Refunds for canceled orders are processed back to the original payment method and typically take 10 business days to reflect, depending on your bank’s policies. For items that are returned after delivery, please refer to our Refund Policy for detailed instructions.

Taxes and Duties

For domestic orders, any applicable sales taxes are calculated and displayed during checkout. This ensures that there are no hidden charges, and customers know the total cost upfront.

Failed Transactions

If your payment fails during checkout, we recommend double-checking the following:

Ensure that your account has sufficient funds.
Verify the accuracy of the billing details entered during checkout.
Make sure that your payment method is valid and has not expired.
If the issue persists, try using an alternative payment method or contact your bank for further assistance. For persistent issues, our support team is available to help resolve the matter promptly.

Currency and Conversion Fees

All transactions on our website are processed in USD unless otherwise specified.

Fraud Prevention

To protect both our customers and our business, all orders are subject to fraud screening and verification processes. If any suspicious activity is detected, we may place the order on hold and contacFsupt you for additional verification. In cases where the transaction cannot be verified, we reserve the right to cancel the order and issue a refund. These measures are in place to ensure a safe and secure shopping environment for everyone.

Contact Information

If you have questions or concerns about this Payment Policy or encounter any issues during checkout, please do not hesitate to contact us. Our support team is here to assist you and ensure your payment experience is smooth and secure:

Business Name: Trend Craftid
Chat Support: 24/7
Business Hours: 9:00 AM to 5:00 PM (Monday to Friday)
Business Number: +1 (214) 638-4961
Business Mail: support@trendcraftid.com
Business Address: 4278 Towne Lake Ct, Irving Texas 75061, United States

At Trendcraftid, we are dedicated to providing a hassle-free and secure payment process, ensuring that your shopping experience is both enjoyable and reliable.