Return Policy
Last Updated: [12/31/2024]
At Trendcraftid, we prioritize your satisfaction. We are committed to providing high-quality handbags and a seamless return and refund process. If, for any reason, you are not satisfied with your purchase, please review this policy to understand the eligibility criteria and the steps for returns and refunds. By placing an order with us, you agree to the terms outlined in this policy.
Quick Overview
Returns: Customers can return eligible products within 30 days of delivery.
Eligibility for Returns
To be eligible for a return, items must be in their original condition, unused, and in the original packaging with all tags attached. Products showing signs of wear, damage, or alteration will not be accepted.
1.2 Custom or personalized handbags are non-returnable unless they arrive damaged or defective. Similarly, items marked as “Final Sale” are not eligible for returns.
1.3 Returns must be initiated within 30 days of the delivery date. Requests submitted beyond this period will not be considered, except under exceptional circumstances approved by our team.
1.4 To initiate a return, customers must email support@trendcraftid.com with their order number and reason for the return. Once approved, a Return Authorization Number (RAN) will be provided along with instructions.
1.5 Unauthorized returns (those without an RAN) will not be processed and may be sent back to the customer at their expense.
1.6 Customers are responsible for the safe return of the product. We strongly recommend using a trackable shipping service to ensure the package reaches us.
Return Label Options
If your return is accepted, we offer the following options for the return label:
Included in the Package: A physical return label can be included in your original order upon request.
Downloadable PDF: Alternatively, we will email you a PDF return label that you can print and use.
Important Note: Items sent back without first requesting a return will not be accepted.
For any return-related inquiries, contact support@trendcraftid.com. Our team typically responds within 24-48 hours.
Conditions for Non-Returnable Items
2.1 Certain items are excluded from returns under all circumstances:
Gift cards or promotional vouchers.
Custom or personalized products.
Items purchased during flash sales or marked as “Final Sale.”
2.2 Products showing signs of misuse, improper handling, stains, or exposure to harsh conditions are also non-returnable.
2.3 Customers are encouraged to review product descriptions, dimensions, and images carefully before making a purchase.
2.4 If a product is deemed non-returnable, the customer will be notified via email, and the item may be shipped back at their expense.
Process for Returning Items
3.1 Customers must initiate a return by emailing support@trendcraftid.com with their order details and photos of the item if necessary.
3.2 Once approved, a Return Authorization Number (RAN) and the return address will be provided. This number must be included in the return package to avoid delays.
3.3 Items must be shipped back within 7 business days of receiving the RAN. Packages sent after this timeframe may not be processed.
3.4 Upon receiving the returned item, our team will inspect it to ensure it meets the return criteria. This process typically takes 3-5 business days.
3.5 If the return is approved, you will receive an email notification, and the next steps (refund or exchange) will be initiated.
3.6 Items failing the inspection process will not be refunded, and customers will be contacted for further options.
Damaged or Incorrect Items
4.1 If your item arrives damaged or if you receive an incorrect product, please notify us within 48 hours of delivery by contacting support@trendcraftid.com with a description and photos of the issue.
4.2 For damaged or incorrect items, Trendcraftid will cover the cost of return shipping and provide a replacement or refund, based on your preference.
4.3 Please do not attempt to repair or alter a damaged item, as this will void its eligibility for return or replacement.
4.4 Customers should inspect packages upon delivery and report visible damage to the courier immediately.
Exchange Policy
We offer an exchange option for handbags purchased from our store. If you would like to exchange your handbag for a different size, color, or design, we approve exchanges under the following conditions:
The handbag must be in unused condition with the original tags and packaging intact.
You can request an exchange by contacting our customer support team. Once your request is approved, we will provide you with a return shipping label.
Exchange Availability: If the requested item is available, we will proceed with the exchange. If the item is out of stock, a refund will be issued instead.
Non-Exchangeable Items: Sale items, customized handbags, and personalized products are not eligible for exchange.
Damaged or Defective Products: If the product is defective or damaged, please contact us within 48 hours, and we will offer a free exchange.
Refund Policy
We aim to ensure that you receive your money back promptly if eligible for a refund. Below are the details on how refunds are processed:
Quick Overview
Refunds: Refunds are processed within 10 business days after the returned item passes inspection.
Conditions for Refunds
5.1 Refunds are issued only for items returned in compliance with our Return Policy. Items must pass inspection and meet all eligibility requirements.
5.2 Refunds are credited to the original payment method used during checkout.
5.3 Shipping charges are non-refundable unless the return is due to an error on our part, such as shipping an incorrect or defective product.
5.4 Refund amounts for discounted or bundled items will reflect the discounted price applied at the time of purchase.
Refund Timelines
6.1 Refunds are processed within 10 business days of the item passing inspection.
6.2 Depending on your payment provider, it may take an additional 10 business days for the refund to appear in your account.
6.3 If you do not receive your refund within this timeframe, please contact your bank or payment provider for assistance.
6.4 Customers will receive an email confirmation once their refund has been successfully processed.
Non-Refundable Situations
7.1 Items rejected during the return inspection due to non-compliance with our Return Policy will not be refunded.
7.2 Custom items, gift cards, and items marked “Final Sale” are non-refundable.
7.3 Orders canceled after shipping are not eligible for full refunds. In such cases, only the product cost (excluding shipping fees) will be refunded.
Contact Information
If you have any questions or concerns about this Return and Refund Policy, please contact us:
Business Name: Trend Craftid
Chat Support: 24/7
Business Hours: 9:00 AM to 5:00 PM (Monday to Friday)
Business Number: +1 (214) 638-4961
Business Mail: support@trendcraftid.com
Business Address: 4278 Towne Lake Ct, Irving Texas 75061, United States